Shipping Policy

Last updated: 13 October 2026

This Shipping Policy applies to orders placed through the online store of TrendLit Publishing Private Limited (“TrendLit”, “we”, “us” or “our”) at https://trendlitpublishing.com/.

We offer books, publications, merchandise and other literary and cultural products. As some products are held locally while others are sourced from overseas or made available through pre-orders, delivery arrangements and timelines may vary by product.

1. Order Processing

Orders are processed after payment has been successfully received and the order has been confirmed.

Processing and delivery timelines depend on product availability, sourcing requirements and the delivery destination. Products held in local stock are generally delivered more quickly than overseas products and pre-orders.

Please refer to the relevant product page and the sections below for the applicable estimated delivery timeline. Where a product has a specific release date, estimated arrival date or special fulfilment arrangement, we will provide the relevant information on the product page or through other appropriate communications.

An order confirmation does not necessarily mean that the order has been dispatched.

2. Local Shipping Within Singapore

For orders delivered within Singapore, our shipping rates are as follows:

• Standard delivery: S$5 per order.

• Free delivery: Orders with a merchandise subtotal of S$88 or more, unless otherwise stated at checkout.

The applicable shipping fee and free-shipping eligibility will be displayed at checkout before payment is completed.

For locally available, in-stock products, please allow approximately 3–5 business days for delivery after your order has been confirmed and payment received. Business days exclude Saturdays, Sundays and Singapore public holidays.

Delivery timelines are estimates and may vary due to order volume, courier operations, public holidays and other circumstances beyond our reasonable control.

Products requiring overseas sourcing, international shipment or pre-order fulfilment are subject to the longer timelines described in Section 3.

3. Overseas Products and Pre-orders

Some books, merchandise and other products offered through our store may need to be sourced from overseas publishers, suppliers, distributors or production partners. Certain products may also be available only through pre-order.

For these products, please allow approximately 3–6 weeks for fulfilment and delivery. This period may include overseas sourcing, production where applicable, international transportation, customs clearance and local delivery.

The 3–6-week period is an estimate, not a guaranteed delivery date. Actual timelines may vary depending on supplier availability, publication or production schedules, international logistics, customs procedures and other circumstances beyond our reasonable control.

Where a product has a specific release date or estimated arrival date, the relevant information will be indicated on the product page or communicated to the customer where appropriate.

If an order contains both locally available products and items requiring overseas fulfilment, we may dispatch the items together when all products are ready. The delivery timeline for the entire order may therefore follow the longer fulfilment period.

Where practical, we may arrange separate shipments. Any additional shipping charges will be communicated to the customer before the separate shipment is arranged.

If an overseas product or pre-order becomes unavailable or is subject to a significant delay, we will contact the customer to discuss the available options. Depending on the circumstances, these may include waiting for the product, selecting an alternative or receiving a refund for an unavailable item, subject to applicable law.

4. International Orders and Shipping Quotations

We accept international orders subject to destination availability and applicable shipping restrictions.

International shipping rates vary according to the destination, parcel weight, dimensions and delivery service. As international shipping charges may differ significantly between destinations, they may not be calculated automatically at checkout.

After receiving an international order, TrendLit will email the customer a quotation setting out the applicable shipping charges and relevant delivery arrangements.

International orders will only be dispatched after the customer has accepted the quoted shipping charges. Customers should review the quotation carefully before confirming whether they wish to proceed.

If the customer considers the quoted shipping charges too expensive and chooses not to proceed, they may request cancellation by replying to our email. Where the order has not been dispatched, TrendLit may cancel the order and refund the cost of the product or products, subject to applicable law. Any shipping or other charges already incurred, if any, will be explained to the customer before the cancellation is finalised.

If the customer does not accept the quotation, the order will not be dispatched. We will communicate with the customer to arrange cancellation or discuss any available alternatives.

International delivery timelines depend on the destination, carrier, customs clearance and other factors. For overseas products and pre-orders, the estimated fulfilment and delivery period is approximately 3–6 weeks, although actual delivery may take longer in some circumstances.

Unless expressly stated otherwise, customers are responsible for any import duties, destination-country taxes, customs clearance fees and other charges imposed by the destination country.

Customers are responsible for checking whether the ordered products may be imported into their destination country.

5. Delivery Addresses and Tracking

Customers must provide a complete and accurate delivery address and contact details when placing an order.

Where tracking is available, tracking details will be provided after dispatch or when they become available from the delivery provider. Tracking information may take time to update and may not be available for every delivery method.

Customers should monitor any tracking information provided and follow the delivery provider’s instructions where necessary.

If a parcel cannot be delivered because the address is incorrect or incomplete, the recipient is unavailable, or delivery instructions cannot be fulfilled, the delivery provider may attempt redelivery, hold the parcel for collection or return it to the sender. Any additional redelivery or reshipping charges arising from such circumstances may be payable by the customer, where applicable. We will communicate any such charges before arranging additional delivery.

6. Delayed, Lost or Undelivered Parcels

Delivery timelines are estimates and may be affected by courier or postal operations, customs inspections, adverse weather, public holidays, peak-season demand, transportation disruptions and other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us at contact@trendlitpublishing.com with your order number and relevant delivery details. We will make reasonable efforts to check the delivery status and, where appropriate, seek clarification from the relevant delivery provider.

Lost parcels: TrendLit does not automatically provide refunds or replacements for parcels reported missing in transit, and does not undertake to absorb every loss arising from a lost parcel. Each case will be assessed according to the available tracking information, delivery records, shipping arrangement and circumstances of the loss.

Where a parcel is confirmed lost, a refund, replacement or other resolution will be considered in light of the circumstances and applicable law. Nothing in this policy excludes or limits any liability, consumer rights or remedies that cannot lawfully be excluded or limited.

If a parcel is returned to us because the customer provided an incorrect address, failed to collect the parcel or otherwise did not complete delivery, we will contact the customer where practicable to discuss the available options. Additional shipping or redelivery charges may apply.

7. Damaged, Defective, Incorrect or Missing Items

Customers are encouraged to inspect their orders upon receipt.

If an item arrives damaged, defective or incorrect, or if an item appears to be missing from the order, please contact contact@trendlitpublishing.com as soon as reasonably practicable. Include your order number, a description of the issue and clear photographs of the product and packaging where relevant.

Please retain the affected item and its original packaging until the matter has been resolved, as these may be required for assessment.

We will review the issue and determine an appropriate resolution in accordance with our Refund Policy and applicable law. Depending on the circumstances, the resolution may include replacement, repair where applicable, a price reduction or refund.

8. Changes to Orders and Delivery Addresses

If you need to change an order or delivery address, please contact us as soon as possible.

We will try to accommodate reasonable requests before dispatch, but changes cannot be guaranteed once an order has been processed, packed or handed over to a delivery provider.

After dispatch, any redirection or amendment will depend on the delivery provider and may incur additional charges.

9. Order Cancellations and Refunds

Requests to cancel an order before dispatch will be considered according to the order status and the circumstances of the request.

For international orders requiring a shipping quotation, customers who do not accept the quoted shipping charges may request cancellation before dispatch, as described in Section 4.

Returns, refunds and other remedies are governed by our Refund Policy and Return Policy, together with applicable law. Nothing in this Shipping Policy removes any statutory rights or remedies available to customers.

10. Contact Us

For shipping enquiries, delivery updates or assistance with an order, please contact:

TrendLit Publishing Private Limited

37 Tannery Lane, #05-09, Tannery House, Singapore 347790

Email: contact@trendlitpublishing.com

Telephone: (+65) 6980-5638

WhatsApp: (+65) 8896-1946

Website: https://trendlitpublishing.com/