Refund Policy

Last updated: 13 October 2026

At TrendLit Publishing Private Limited, we want every customer to have a positive experience with our books and products. If there is a problem with your order, please contact us so that we can assess the issue and work towards a fair resolution.

1. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• You received an item that is defective, damaged in transit or materially different from the product description.

• You received the wrong item or an incomplete order.

• Your order cannot be fulfilled by us.

• Your order qualifies for a refund under applicable consumer protection laws.

• We approve a cancellation or refund request under the circumstances described in this policy.

• For overseas order, if delivery costs exceeds the order, customer may write in and request for cancellation, subjected to approval based on the actual circumstances.

For change-of-mind requests, please refer to our Return Policy. We do not generally offer refunds simply because a customer has changed their mind, ordered the wrong item or no longer wants a product, unless otherwise required by applicable law.

2. Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, contact us within 7 calendar days of receiving it.

Email contact@trendlitpublishing.com with your order number, a description of the problem and clear photographs of the item and its packaging, where applicable.

We will assess your report and may request additional information or the return of the affected item. Depending on the circumstances, we may offer a replacement, repair, partial refund or full refund, as appropriate and subject to applicable law.

Please do not discard a damaged item or its packaging until we have advised you on the next steps.

The 7-day reporting period is an administrative guideline and does not limit any rights you may have under applicable law.

3. Order Cancellations

If you wish to cancel an order, contact us as soon as possible with your order number.

We will try to accommodate cancellation requests before an order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the Return Policy will apply where relevant.

Orders for personalised, made-to-order or commissioned products may not be cancellable once production or work has commenced, except where required by applicable law or agreed by us in writing.

4. Non-Refundable Circumstances

Subject to applicable law, refunds will generally not be offered for:

• Change-of-mind purchases that do not qualify for return.

• Minor variations in colour or appearance caused by screen settings, where the product is otherwise as described.

• Ordinary wear and tear or damage caused by misuse, mishandling or failure to follow product instructions.

• Items damaged after delivery through circumstances not attributable to us.

• Digital products or downloadable content that have been supplied or accessed, except where required by law or where the content is defective or not as described.

• Personalised, customised or made-to-order items, except where defective, incorrectly supplied or otherwise eligible for a remedy under applicable law.

This section does not exclude any statutory rights or remedies that cannot lawfully be excluded.

5. Refund Processing

Once a refund has been approved, we will normally process it through the original payment method.

Please allow 5–10 business days for us to process an approved refund. The time taken for the funds to appear in your account may depend on your payment provider or financial institution.

Where applicable, the refund amount and treatment of shipping charges will be communicated to you when the refund is approved.

6. Shipping Charges

Original shipping charges are generally non-refundable for approved change-of-mind returns.

If an order is defective, incorrect, damaged in transit or otherwise eligible for a refund due to our error, we will assess the appropriate reimbursement of shipping charges and reasonable return shipping costs in accordance with applicable law.

7. How to Request a Refund

Please contact:

TrendLit Publishing Private Limited
Email: contact@trendlitpublishing.com
Telephone: (+65) 6980-5638
WhatsApp: (+65) 8896-1946

Please include your order number, the item concerned and a description of your request.

We aim to respond within 3 business days. Response times may be longer during peak periods.

Our goal is to resolve every eligible request fairly, transparently and with care.